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Crystal Reports 2013 SP5- Install reports success, but it is not successful - Server 2012

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First time I have run into this error. Logged on as Administrator, using "Run as Administrator", using SP5 (last Server 2012 install had problems with the ISO downloaded with the purchase).

 

Everything displays normally, key code is entered, progress bar displays, install successful message displays, but when you click off that screen you get:

 

Missing installdir reg key for installiverse, required for uninstall.

Key: SOFTWARE\SAP BusinessObjects\Suite XI 4.0\Installer\aurora

Value: Path

 

The product cannot be uninstalled (the install program executes) and not much is installed in Program Files:

 

Crystal Reports\ChartSuport

InstallData - with various subdirectories including logs. The only interesting entry is in the setupengine log:

 

13:24:48.926 Changed current directory back to C:\LL\Updates\Crystal\Crystal2013\DATA_UNITS\CrystalReports after the installation

13:24:48.926 ReadValueFromRegistry:: failed to open registry key.

13:24:48.926 ReadValueFromRegistry:: failed to open registry key.

 

I can edit the registry manually. There is no SAP BusinessObjects entry under local_machine

 

SAP BusinessObjects Enterprise XI 4.0 (and 2 subdirectories - java & win32_x85

 

There is no crw32.exe to be found.

 

Last install did not have this problem. I could not attach setupengine log since it is too large and ZIP files are not allowed.

 

Any help would be greatly appreciated.

 

Ed


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