Hello Jelena,
Thanks for chiming in! To be more precise regarding this issue, no change doc was disabled, and the problem lies in device location (I'm working for a Utility company that is distributing electricity):
- If you change the room number or floor where the device is located, change docs are created.
- If you change the building where the device is located, no change docs...
In other words: if you change a device location and make a "small" mistake (you fill-in 3rd floor when it should have been 4th floor for example), you can always see who made that mistake. But if you screw it up completely and select a completely wrong building, it seems that it is SAP standard design not to log anything... and SAP seems to consider it a best practice to use pen & paper to keep a note of what was done:
And the best thing is: we created a Z transaction a long time ago to include the 5 lines of coding that were missing in SAP standard to log every change correctly. So I decided to post this question on SCN because according to me BAD piece of information is worse than NO information at all (and as far as changeDocs are concerned, incomplete means bad to me because you get the wrong impression that no change ever occur -- while if you had no changeDocs at all you could still doubt it).
So it's just that I'm still wondering if incident processors really believe what they say... or keep trying to make me close any incident they find too hard to fix.
Cheers!
Nick.