Hi Kristen,
Thanks for a quick response!
That seems like a notification after the solution/note has already been created. In this case I believe the customers would appreciate just a quick announcement somewhere (a corporate SAP site? SCN? Facebook/Twitter?) along the lines of "yes, we heard about this new law and are doing something about it, will have an update in N days". Is there some kind of mechanism for that?
It should be beneficial for the SAP Support as well - not having to copy/paste the replies into multiple messages I'm sure they've received by now. For example, when cable goes out at our house and I call TWC, sometimes there is already a message "there is outage in your area", etc.
Although the "if" part worries me the most in this story. It seems like the whole solution shouldn't take more than a month (it's just the data extraction), so why take 3 weeks just to decide? Based on the SCN posts, some customers are already not holding their breath and planning to create the interface themselves. This seems incredibly ineffective, but I guess it's based on their previous experience with how SAP handled such changes. And it just seems wrong to me...
Thank you.