Hi All,
We are facing issue while generating the crystal report,only a blank screen can be seen while generating the report. We checked all the infra < web/app/db and all connectivity b/w all ) and found everything fine. No network packets drops . We tried to generate the report from the crystal server and found some issue while generating the report. Later we figured out that the oracle client should be 32bit instead 64 bit was installed. We tried installing Oracle Client 32bit and found the connectivity from oracle client to the DB. Also, we were able to generate the report from the crystal report. Tried to generate the report from app server but the issue persisted. Checked the app server manage server logs and found the below error :
Caused by: com.crystaldecisions.enterprise.ocaframework.OCAFrameworkException$AllServersDown: All the servers with CMS <ip>, cluster and kind cms are down or disabled
Restarted the app and crystal report services still no go and the same error is reported in the app server logs. After further checking we found that the possible cause is the cluster name and/or mismatch. Tired to change the cluster name to different possible options but still the same.
We tried assigning a specified port rather than auto assign, still see the same issue. We are using the weblogic as Application server on Solaris and Crystal report in windows server. There is firewall between this, and we open the ports raging from 6400-65535.
Please share your thoughts.
Thanks,
Sandhya