Juergen L wrote:
I just meant as search engine, they are familiar with searching, its their business.
Hear hear. I've been saying this for 10 years already. Just fold it and bolt on the Google search. Despite all the effort (and no disrespect to those involved) neither internal SCN search nor support portal could never ever measure up to it.
As a matter of fact, I even pointed to Google functionality in my feedback. Google deals with much more data yet somehow it always seems to know what I search for. It's almost scary but extremely convenient.