I have a client whose Crystal Reports 2013 crashes when trying to export a database table. The application crashes once you click on the "Links" tab. This error does not occur on another computer. We've repaired and re-installed the software to no avail. Does anyone have suggested troubleshooting steps for this error?
Here are the steps taken by the user to produce the error.
open Crystal Reports
Blank reports
login
click the IP address
dbo
tables
OrderDtl
OrderHdr
links
program freezes
Here is the error as it appears in the Windows event logs.
Log Name : Application
Log Source : Application Error
Log EventID : 1000
Log Time Generated : 5/23/2016 7:49:30 AM
Log Message : Faulting application name: crw32.exe, version: 14.1.1.1036, time stamp: 0x5200b855Faulting module name: MFC80U.DLL, version: 8.0.50727.6195, time stamp: 0x4dcdece0Exception code: 0xc0000005Fault offset: 0x0005ac0dFaulting process id: 0x87cFaulting application start time: 0x01d1b4f16f3e364fFaulting application path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exeFaulting module path: C:\WINDOWS\WinSxS\x86_microsoft.vc80.mfc_1fc8b3b9a1e18e3b_8.0.50727.6195_none_cbf5e994470a1a8f\MFC80U.DLLReport Id: c9c6b00b-20e4-11e6-8245-d4bed99c852d