Failed to initialize the Service component / ODBC ServiceNow

Hi.

I installed CR 2013 sp 7

I also created an ODBC Connection for ServiceNow (32 bit). When I tested logon only this ODBC it works well

But When I try to open this ODBC with CR they not work

I see ServiceNow Data Source Name in Crystal

But when I try to logon, it Failed to initialize the Service component

Thanks