Hi Martin,
Below are the steps and process that will help you to find out the issue :
Firstly, Tomcat.exe is used by the Tomcat and java.exe is mostly used by the server. To check which process i.e. java.exe is taking so much of memory you can note the PID in Task Manager of the JAVA.EXE and then Navigate to CMC>>Servers>>Servers List and You will find same PID in right section check which server is taking high memory.
Mostly the issue is due to the resources i.e. Core's available and RAM installed on the server.
- Ensure you are on Supported Platform and have minimum requirements according to the PAM of your product. 2183884 - Master KBA: Supported Platforms Guide / Product Availability Matrix (PAM) document links
- If you have not cleared the Cache of the Tomcat from a very long time than it generated the cache and also reduce the performance.check : BusinessObjects Monitoring and Housekeeping activities . You can also check the behaviour by performing the below steps:
- Stop the Tomcat.
- Navigate to BOinstalldir\Tomcat\work\catalina\ and rename localhost to localhost_old.
- Start the Tomcat and check. Once the Tomcat is started then test the workflow and delete the localhost_old.
- For best reference check KBA 2016105 - How to troubleshoot high CPU utilization issues with SAP JVM (Tomcat, Adaptive Processing Server, Adaptive Job Server, WACS
Hope this will help you !
Regards,
Mahak