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Unable to open the Enterprise folder from Crystal Reports 2013

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When I attempt to open the 'Enterprise' folder from Crystal Reports[Designer], I get the Transport error.  CMC shows the following under 'Service Categories.  Statuses are Enabled.

 

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When I go to Monitoring and select 'Tabular View of BI Landscape' and then expand 'Connectivity Services' then hover over 'ConnectionServer' and over 'ConnectionServer32' the State shows "Disabled"

 

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I suspect this Disabled status has something to do with the issue of opening the 'Enterprise' folder from Crystal Reports.  I tried stopping and starting and disabling and enabling the ConnectionServer and ConnectionServer32 services.  Some related discussion posts identified similar issues were caused by an expired license.  I checked and confirmed that our license does not expire. 

 

Thanks in advance for your support


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