We've just installed Crystal Server 2013 on a single Windows server. During the installation we selected Full installation, default database, and the bundled Tomcat Java web application server. I'm able to use "Remote Desktop Connection" to connect to this new server and on the server I'm able to logon to both CMC and BI.
However, when I use a browser (IE or Firefox) from my local workstation I'm not able to get the logon window for either CMC or BI. I'm getting the connection has timed out message. I've tried the http://ServerName:6400/BOE/BI and http://ServerName:6400/BOE/CMC.
So far, I've tried using the wdeploy utility to undeploy Tomcat, used the wdeploy utility to redeploy Tomcat, and then rebooted the Crystal Server 2013. No change, I'm still unable to connect using the browser on my local workstation.
Also, I've checked and the Window's Firewall is turned off on the Crystal Server. Our Network folks tell me that they are not blocking any ports from this server.
Please let me know if you have a next step to recommend.
Appreciate It,
Carolyn