Jelena well put. It would be ridiculous for SAP to think of cloud/HANA innovation and support as having different levels of importance. in fact they are part of a whole, which is, how SAP either serves its customers well or does not. I was hoping your last support blog might provide a bit of a breakthrough, but so far from what I am hearing there is still a lot more work to do for SAP to claim support as a competitive advantage.
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