Joao Sousa wrote:
SAP needs to do better support, I would say it's more important then "going Cloud".
Not sure if one is necessarily more important than the other (for SAP it clearly isn't) but, as Jon Reed put it: "we can walk and chew gum at the same time". No one would want SAP to abandon innovations altogether, but we still need support for existing systems while they're at it. If an ERP system can't support the legal requirements that apply to most (if not all) businesses in the country, it would definitely be a major weakness.
Spending on consultants to do, essentially, SAP's job while also paying maintenance fees makes the customers think the thoughts SAP would not want them to think. Most likely no one is going to scratch their whole ERP system just because some report didn't get delivered, but, as the saying goes, "fool me once"...