Our Procurement team has been working to renew our SAP BPC contract for going on a year. Our current contacts have been non-responsive, and we now have an incorrect invoice we need to have corrected based on an updated contract before we can submit payment. We are searching other avenues to try and get someone to respond to our requests to finalize our new contract and make our payment.
I hate to put this question out this way, but the response to repeated requests to resolve outstanding issues and questions has been non-existent. We would appreciate it if we could get a contact in the sales/contracting department who is willing to respond to questions and resolve issues. Any help would be greatly appreciated.