Hi All,
Lately I have discovered that there are some companys in the market that offer to change the official Maintenance Support from SAP to an external support for the SAP products (ERP, BW ..) Even they offer the same service for the database managers (Oracle, DB2 ...). Honestly I've never heard about it till now.
We can say that is like "Detach" SAP from SAP so at the moment that you go to this way you don't have maintenance support from SAP anymore and you will deal your maintenance with the other company. They should solve all your issue instead of SAP or Oracle, IBM ..
From the finance point of view you can save money with this approach because this companies offers prices obviously lower than the official vendors,
But to be honest I don't care about the finance component, I'm more courious about how to work with this model from the SAP System Administrator point of view.
Please feel free to share all the thoughts and, of course, your experiences in this kinf of models. As you can see I have not mentioned the names of these companies to avoid any commercial discussion by both sides so please try to focus in technical discussions.
Kind Regards
Jose
