While attempting to install Crystal Reports or TrackIT (in which crystal reports is bundled) I get the error "Invalid Drive H:" My computer has a mapped network drive H which is place in my documents library (windows 7) but I cant be sure why the install is trying to use the H drive. Perhaps its trying to store temp files there during the install? Reguardless I don't see why its having a problem the H: drive is fully read write enabled and connected at all times.
crystal Reports 11.5
Error log at the point where crystal reports install is started (the entire log is attached)
Running checks for package 'Crystal Reports 11.5 SP4', phase BuildList
Reading value 'Version' of registry key 'HKLM\SOFTWARE\Business Objects\Suite 11.5\Enterprise\Auth Plugins\secEnterprise'
Unable to read registry value
Not setting value for property 'CrystalVersion'
Running MsiProductCheck with ProductCode '{A7FE99B6-E077-4F52-BC6A-E24C338F3C23}'
MsiQueryProductState returned '-1'
Setting value '-1 {int}' for property 'IsInstalled'
The following properties have been set for package 'Crystal Reports 11.5 SP4':
Property: [IsInstalled] = -1 {int}
Running checks for command 'CrystalReports115\UninstallCrystal.exe'
Result of running operator 'ValueEqualTo' on property 'IsInstalled' and value '-1': true
Result of checks for command 'CrystalReports115\UninstallCrystal.exe' is 'Bypass'
Running checks for command 'CrystalReports115\crystalredist115_x86SP4.msi'
Skipping ByPassIf because Property 'CrystalVersion' was not defined
Result of checks for command 'CrystalReports115\crystalredist115_x86SP4.msi' is 'Install'
'Crystal Reports 11.5 SP4' RunCheck result: Install Needed
Running checks for package 'Prerequisites Check', phase BuildList
Reading value 'PreReqVersion' of registry key 'HKLM\SOFTWARE\BMC Software\Track-It!'
Read integer value 17
Setting value '17 {int}' for property 'Version'
The following properties have been set for package 'Prerequisites Check':
Property: [Version] = 17 {int}
Running checks for command 'PrerequisitesCheck\RegUpdate.exe'
Result of running operator 'ValueEqualTo' on property 'Version' and value '17': true
Result of checks for command 'PrerequisitesCheck\RegUpdate.exe' is 'Bypass'
'Prerequisites Check' RunCheck result: No Install Needed
Installation of components 'Crystal Reports 11.5 SP4' was accepted.
Copying files to temporary directory "C:\Users\rsochoa\AppData\Local\Temp\VSD2A7A.tmp\"
Copying from 'C:\Users\rsochoa\Desktop\trackit\Installers\TechnicianClient\en\CrystalReports115\crystalredist115_x86SP4.msi' to 'C:\Users\rsochoa\AppData\Local\Temp\VSD2A7A.tmp\CrystalReports115\crystalredist115_x86SP4.msi'
Verifying file integrity of C:\Users\rsochoa\AppData\Local\Temp\VSD2A7A.tmp\CrystalReports115\crystalredist115_x86SP4.msi
Verifying file hash
Running checks for package 'Crystal Reports 11.5 SP4', phase BeforePackage
Reading value 'Version' of registry key 'HKLM\SOFTWARE\Business Objects\Suite 11.5\Enterprise\Auth Plugins\secEnterprise'
Unable to read registry value
Not setting value for property 'CrystalVersion'
Running MsiProductCheck with ProductCode '{A7FE99B6-E077-4F52-BC6A-E24C338F3C23}'
MsiQueryProductState returned '-1'
Setting value '-1 {int}' for property 'IsInstalled'
The following properties have been set for package 'Crystal Reports 11.5 SP4':
Property: [IsInstalled] = -1 {int}
Running checks for command 'CrystalReports115\crystalredist115_x86SP4.msi'
Skipping ByPassIf because Property 'CrystalVersion' was not defined
Result of checks for command 'CrystalReports115\crystalredist115_x86SP4.msi' is 'Install'
'Crystal Reports 11.5 SP4' RunCheck result: Install Needed
Verifying file integrity of C:\Users\rsochoa\AppData\Local\Temp\VSD2A7A.tmp\CrystalReports115\crystalredist115_x86SP4.msi
Verifying file hash
Installing using command 'C:\Windows\system32\msiexec.exe' and parameters ' -I "C:\Users\rsochoa\AppData\Local\Temp\VSD2A7A.tmp\CrystalReports115\crystalredist115_x86SP4.msi" -q /quiet'
Will attempt to elevate process.
Process exited with code 1603
Status of package 'Crystal Reports 11.5 SP4' after install is 'InstallFailed'